Replacement and refunds
Last updated: October 1, 2026
1. Overview
bloc is a one-time purchase with no subscriptions or recurring charges. This page explains what we do if something is wrong with your bloc, and when we refund you.
2. 30 day replacement guarantee
If your bloc arrives damaged, has a defect, or stops working within 30 days of delivery, we send you a new one free. Email support@letsbloc.com with your order ID and a photo or short video of the problem. We may ask you to send the original back, and we arrange the pickup.
How to claim
- Email support@letsbloc.com with your order ID
- Attach a photo or short video of the problem
- If we ask for the original, we arrange the pickup
- We send your new bloc, free
3. Refunds
We don't offer refunds once a bloc is delivered. We replace it instead. If we can't replace it (for example it's out of stock), we refund you in full to the original payment method.
How refunds reach you
Every refund goes back to the original payment method (UPI, card, net banking, or wallet) used for the purchase, within 5 to 10 business days. Shipping was free, so there is nothing to deduct.
4. Cancellations before dispatch
If your order has not been dispatched yet, you can cancel it for a full refund by emailing support@letsbloc.com with your order ID. You can check your order status at letsbloc.com/track.
5. What is not covered
We don't replace or refund a delivered bloc in these cases:
- Devices physically damaged due to misuse, abuse, or negligence
- Devices that have been modified or tampered with
- Problems reported more than 30 days after delivery
6. App Store Purchases
The bloc app is free. There are no in-app purchases or subscriptions. If Apple charges you for anything related to the app, please contact Apple Support directly.
7. Contact Us
For replacements, refunds, or any questions about this policy: